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Rooms Professional Diploma Programme

18 months - 3 Certificates
With this programme, trainees will acquire the competencies and knowledge required to be fully operational in different functions of the Rooms Division department, following the standards of a first-class hotel operation.

Trainees graduating from this programme will have the capacity to successfully work independently in the front-office or housekeeping operations and be well-equipped to enter the industry and reach a supervisory position in a short period of time.
Class Enrolment Date: TBA
Duration: 6 months per certification (2 days per week)
Fee: TBA
Classes are conducted in English
Foundation Certificate
Trainees will acquire the basic skills required to be operational in the Rooms department of a hotel including Housekeeping and Laundry.
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Trainees will acquire the basic skills required to be operational in the Rooms department of a hotel including Housekeeping and Laundry.
6 months
Working individuals with less than 1 year of work experience.

21 years old and above.
‘O’ or ‘N’ Levels school certificate or equivalent.
Must be employed in the hospitality or F&B sectors.
Introduction to Front-Office
Housekeeping Operations I
Laundry Operations
Stewarding Theory
Hygiene & Occupational Health Practices
Introduction to Hospitality Operations
Introduction to Customer Service
Verbal & Non-Verbal Communication
Mathematics Fundamentals
English Essentials
Intermediate Certificate
After having acquired the skills to operate independently in a hotel's back of house, trainees will learn the skills needed to be successful at the front-desks to welcome guests.
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After having acquired the skills to operate independently in a hotel's back of house, trainees will learn the skills needed to be successful at the front-desks to welcome guests.
6 months
Completed Foundation
OR
Working individuals with 1 to 2 years of work experience

21 years old and above
‘O’ or ‘N’ Levels school certificate or equivalent
Must be employed in the hospitality or F&B sectors
Front-Office Operations I
Housekeeping Operations II
Customer Service Excellence
F&B Service Basics
Goods Management & Environmental Policies
Hotel Etiquette and Protocol
Introduction to Office Tools
Rooms Division Operations
Applied English
Advanced Certificate
Following one year of studies or combined with previous professional experience, students will focus on the management side of Housekeeping and Front-Office Departments.
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Following one year of studies or combined with previous professional experience, students will focus on the management side of Housekeeping and Front-Office Departments.
6 months
Completed Intermediate.
OR
Working individuals with 3 or more years of work experience.

21 years old and above.
‘O’ or ‘N’ Levels school certificate or equivalent.
Must be employed in the hospitality or F&B sectors.
Front-Office Operations II
The Art of Butler Service
Introduction to Room Sales & Marketing
People Training and Development
Purchasing and Inventory Systems
Hotel Trends and Innovation
Rooms Administration Principles
Cultural Awareness
MICE and Events Organization

What you will learn from the programme?

- Capable of identifying guest needs and delivering a positive experience to guests
- Aware of the importance of cleanliness, maintenance and laundry work as well as organizational tasks, including logistics for all back-of-the-house activities
- Effectively use a property management system to make reservations, perform check-ins and check-outs, manage bills and collect revenue
- Master the principles of hygiene and occupational safety

How are the classes delivered?

A blend of knowledge and skills trainings through:

- Digital learning which trainees need to complete before attending the physical class trainings
- Active learning activities in class facilitated by licensed trainers who are certified by EHL Advisory Services
- Guided practical sessions with supervision in a real front-office, housekeeping and laundry environment

Diploma Certification

Trainees who wish to obtain a Rooms Division Diploma will need to complete all 3 certificates or satisfy the requirements of the Recognition of Experiential Learning course to fast-track.

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