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Hotel Administration Professional Diploma Programme

18 months - 3 Certificates
This programme is designed for the trainee to acquire the competencies and knowledge required to be fully operational across multiple departments of a hotel with a focus on administrative duties following first-class hospitality operations standards.

Trainees graduating from this programme will have the capacity to successfully work independently in the Front-Office and Housekeeping Departments and be well-equipped to enter the industry and reach a supervisory position in a short period of time. The graduate trainee will also be well-positioned for an administrative role within the management team of a hospitality operation.
Class Enrolment Date: TBA
Duration: 6 months per certification (2 days per week)
Fee: TBA
Classes are conducted in English
Foundation Certificate
Trainees will acquire the fundamental hospitality-based skills necessary for working in a hotel and an introduction to Office tools will help ensure the trainee is work-ready upon completion of the certificate.
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Trainees will acquire the fundamental hospitality-based skills necessary for working in a hotel and an introduction to Office tools will help ensure the trainee is work-ready upon completion of the certificate.
6 months
Working individuals with less than 1 year of work experience.

21 years old and above.
‘O’ or ‘N’ Levels school certificate or equivalent.
Must be employed in the hospitality or F&B sectors.
Introduction to Front-Office
Housekeeping Operations I
Laundry Operations
F&B Service Techniques
Hygiene & Occupational Health Practices
Introduction to Office Tools
Introduction to Hospitality Operations
Mathematics Fundamentals
English Essentials
Intermediate Certificate
Trainees will be introduced to administrative modules designed to teach the skills needed to execute planning resources in an operational setting.
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Trainees will be introduced to administrative modules designed to teach the skills needed to execute planning resources in an operational setting.
6 months
Completed Foundation.
OR
Working individuals with 1 to 2 years of work experience.

21 years old and above.
‘O’ or ‘N’ Levels school certificate or equivalent.
Must be employed in the hospitality or F&B sectors.
Front-Office Operations I
Housekeeping Operations II
Beverage Knowledge
Basics of Culinary Arts
Introduction to Nutrition & Dietetics
Hotel Etiquette and Protocol
Verbal & Non-Verbal Communication
Introduction to Hotel Accounting
Excel Fundamentals
Applied English
Advanced Certificate
Trainees will learn more advanced competiences required in order to take on a supervisory role.
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Trainees will learn more advanced competiences required in order to take on a supervisory role.
6 months
Completed Intermediate.
OR
Working individuals with 3 or more years of work experience.

21 years old and above.
‘O’ or ‘N’ Levels school certificate or equivalent.
Must be employed in the hospitality or F&B sectors.
Principles of Accounting and Budgeting
Hospitality Administration and Law
Introduction to Room Sales & Marketing
People Training and Development
Purchasing and Inventory Systems
The Art of Butler Service
Rooms Administration Principles
Hotel and Restaurant Concept Foundation
Hotel Trends and Innovation
Cultural Awareness
Business English

What you will learn from the programme?

- Capable of welcoming guests according to an establishment’s guidelines and ensure that a positive guest experience is delivered
- Capable of being host oriented and team oriented
- Aware of the importance of cleanliness, maintenance and laundry work as well as organizational tasks, including logistics for all back-of-the-house activities
- Effectively use a property management system to make reservations, perform check-ins and check-outs, manage bills and collect revenue
- Master the principles of hygiene and occupational safety
- Ability to perform food and beverage service

How are the classes delivered?

A blend of knowledge and skills trainings through:

- Digital learning which trainees need to complete before attending the physical class trainings
- Active learning activities in class facilitated by licensed trainers who are certified by EHL Advisory Services
- Guided practical sessions with supervision in a real kitchen and restaurant, front-office, housekeeping and laundry environment

Diploma Certificate

Trainees who wish to obtain a Hotel Administration Professional Diploma will need to complete all 3 certificates or satisfy the requirements of the Recognition of Experiential Learning course to fast-track.

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