Rooms Professional Diploma Programme

18 months - 3 Certificates

With this programme, trainees will acquire the competencies and knowledge required to be fully operational in different functions of the Rooms Division department, following the standards of a first-class hotel operation.

Trainees graduating from this programme will have the capacity to successfully work independently in the front-office or housekeeping operations and be well-equipped to enter the industry and reach a supervisory position in a short period of time.

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Duration: 6 months per certification (2 days per week)

Fee: TBA

Classes are conducted in English

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Foundation Certificate

Trainees will acquire the basic skills required to be operational in the Rooms department of a hotel including Housekeeping and Laundry.

Intermediate Certificate

After having acquired the skills to operate independently in a hotel's back of house, trainees will learn the skills needed to be successful at the front-desks to welcome guests.

Advanced Certificate

Following one year of studies or combined with previous professional experience, students will focus on the management side of Housekeeping and Front-Office Departments.

What you will learn

  • Capable of identifying guest needs and delivering a positive experience to guests
  • Aware of the importance of cleanliness, maintenance and laundry work as well as organizational tasks, including logistics for all back-of-the-house activities
  • Effectively use a property management system to make reservations, perform check-ins and check-outs, manage bills and collect revenue
  • Master the principles of hygiene and occupational safety

How classes are delivered

A blend of knowledge and skills trainings through:

  • Digital learning which trainees need to complete before attending the physical class trainings
  • Active learning activities in class facilitated by licensed trainers who are certified by EHL Advisory Services
  • Guided practical sessions with supervision in a real front-office, housekeeping and laundry environment

Diploma Certification

Trainees who wish to obtain a Rooms Division Diploma will need to complete all 3 certificates or satisfy the requirements of the Recognition of Experiential Learning course to fast-track.

"I really enjoyed my SIH experience. Trainers were very good, especially  Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"

Halima Binte Mohd Ibrahim 
Purchasing Manager
Haniffa Pte Ltd

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