Verbal and Non-Verbal Communication

In Partnership wth Ecole Hoteliere de Lausanne (EHL)

  • Up to 70% Subsidy
  • Redeem SkillsFuture Credits
  • Receive a EHL & WSQ certification

Overview

Verbal communication is the use of language to exchange information, while non-verbal communication is communication through non-verbal and visual cues. A warm smile, a firm handshake and direct eye contact are all nonverbal cues that can help convey confidence and put customers at ease. This course identifies different styles of verbal and non-verbal communication styles to help students become better communicators in the hospitality workplace.
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Course Dates: 18 & 25 July 2022 (Mon)

Duration: 2 days (16hrs), 9am to 5pm

Location: Singapore Institute of Hospitality

Fees: $530 (Excl. GST)

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Who Is This For:

Elaborate on the different principles of verbal and non-verbal communication.
Identify verbal and non-verbal communication cues when interacting with customers and colleagues.
Describe the concept of active listening.
Analyse the communication styles of various cultures.
Examine different sources of stress and anxiety when communicating with others.

What You Will Learn:

This module is part of the Vocational Education & Training (VET) by Ecole Hoteliere Lausanne (EHL) programme certification as well as the WSQ certification.

Why You Should Register:

This module is part of the Vocational Education & Training (VET) by Ecole Hoteliere Lausanne (EHL) programme certification as well as the WSQ certification.

Certification:

This module is part of the Vocational Education & Training (VET) by Ecole Hoteliere Lausanne (EHL) programme certification as well as the WSQ certification.
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"I really enjoyed my SIH experience. Trainers were very good, especially  Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"

Halima Binte Mohd Ibrahim 
Purchasing Manager
Haniffa Pte Ltd

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