Verbal and Non-Verbal Communication
In Partnership wth Ecole Hoteliere de Lausanne (EHL)
- Up to 70% Subsidy
- Redeem SkillsFuture Credits
- Receive a EHL & WSQ certification
Overview
Course Dates:
- 18 & 25 July 2022 (Mon)
- 17 & 24 Aug 2022 (Wed)
Duration: 2 days (16hrs), 9am to 5pm
Location: Singapore Institute of Hospitality
Fees: $530 (Excl. GST)
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Who Is This For:
This course is for professionals looking to get ahead in their hospitality career with an advanced skillset of communicating with co-workers and customers. This course will help you gain valuable insights and real life applications to master the art of communication!
What You Will Learn:
- Elaborate on the different principles of verbal and non-verbal communication.
- Identify verbal and non-verbal communication cues when interacting with customers and colleagues.
- Describe the concept of active listening.
- Analyse the communication styles of various cultures.
- Examine different sources of stress and anxiety when communicating with others.
Why You Should Register:
This module is part of the Vocational Education & Training (VET) by Ecole Hoteliere de Lausanne (EHL) programme certification as well as the WSQ certification.
Certification:
This module is part of the Vocational Education & Training (VET) by Ecole Hoteliere de Lausanne (EHL) programme certification as well as the WSQ certification.

"I really enjoyed my SIH experience. Trainers were very good, especially Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"
Halima Binte Mohd Ibrahim
Purchasing Manager
Haniffa Pte Ltd