Verbal and Non-Verbal Communication
In Partnership with Ecole Hoteliere de Lausanne (EHL)- Up to 70% Subsidy
- Redeem SkillsFuture Credits
- Union Training Assistance Programme (UTAP) For NTUC Members
- Receive a EHL & WSQ certification
Overview
Verbal communication is the use of language to exchange information, while non-verbal communication is communication through non-verbal and visual cues. A warm smile, a firm handshake and direct eye contact are all nonverbal cues that can help convey confidence and put customers at ease. This course identifies different styles of verbal and non-verbal communication styles to help students become better communicators in the hospitality workplace.
Course Dates: 19 & 26 Oct 2022 (Wednesdays)
Duration: 2 days (16hrs), 9am to 5pm
Location: Singapore Institute of Hospitality
Course Fee Before Subsidy: $530 (Excl. GST)
Course Fees After Subsidy:
Singaporeans & Permanent Residents of Singapore (Inclusive of GST) | Singaporeans aged 40 and above (Inclusive of GST) |
$240.75 | $144.45 |
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Who Is This For:
This course is for professionals looking to get ahead in their hospitality career with an advanced skillset of communicating with co-workers and customers. This course will help you gain valuable insights and real life applications to master the art of communication!
What You Will Learn:
- Elaborate on the different principles of verbal and non-verbal communication.
- Identify verbal and non-verbal communication cues when interacting with customers and colleagues.
- Describe the concept of active listening.
- Analyse the communication styles of various cultures.
- Examine different sources of stress and anxiety when communicating with others.
Why You Should Register:
This module is part of the Vocational Education & Training (VET) by Ecole Hoteliere de Lausanne (EHL) programme certification as well as the WSQ certification.
Certification:
This module is part of the Vocational Education & Training (VET) by Ecole Hoteliere de Lausanne (EHL) programme certification as well as the WSQ certification.
"I really enjoyed my SIH experience. Trainers were very good, especially Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"
Halima Binte Mohd Ibrahim
Purchasing Manager
Haniffa Pte Ltd