Verbal and Non-Verbal Communication

In Partnership wth Ecole Hoteliere de Lausanne (EHL)

  • Up to 70% Subsidy
  • Redeem SkillsFuture Credits
  • Receive a EHL & WSQ certification

Overview

Verbal communication is the use of language to exchange information, while non-verbal communication is communication through non-verbal and visual cues. A warm smile, a firm handshake and direct eye contact are all nonverbal cues that can help convey confidence and put customers at ease. This course identifies different styles of verbal and non-verbal communication styles to help students become better communicators in the hospitality workplace.
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Course Dates:

  • 18 & 25 July 2022 (Mon)
  • 17 & 24 Aug 2022 (Wed)

Duration: 2 days (16hrs), 9am to 5pm

Location: Singapore Institute of Hospitality

Fees: $530 (Excl. GST)

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Who Is This For:

This course is for professionals looking to get ahead in their hospitality career with an advanced skillset of  communicating with co-workers and customers. This course will help you gain valuable insights and real life applications to master the art of communication!

What You Will Learn:

  • Elaborate on the different principles of verbal and non-verbal communication.
  • Identify verbal and non-verbal communication cues when interacting with customers and colleagues.
  • Describe the concept of active listening.
  • Analyse the communication styles of various cultures.
  • Examine different sources of stress and anxiety when communicating with others.

Why You Should Register:

This module is part of the Vocational Education & Training (VET) by Ecole Hoteliere de Lausanne (EHL) programme certification as well as the WSQ certification.

Certification:

This module is part of the Vocational Education & Training (VET) by Ecole Hoteliere de Lausanne (EHL) programme certification as well as the WSQ certification.

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"I really enjoyed my SIH experience. Trainers were very good, especially  Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"

Halima Binte Mohd Ibrahim 
Purchasing Manager
Haniffa Pte Ltd

Limited Places!

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