Working Together for Professional Service
Company Sponsored SME
$135.00*
*After funding for Singaporeans & PRs
Company Sponsored NON SME
$225.00*
*After funding for Singaporeans & PRs
What you will learn
- Recognise the importance of inclusiveness
- Demonstrate the use of emotional intelligence and resilience to handle diversity in a service environment
- Monitor their own actions in handling diversity
- Leverage on available organisational resources when engaging with customers over various platforms
- Portray professional etiquette and escalate feedback received over various platforms.
Course Dates
- 14 & 15 Mar 2022 (9:00am to 6:00pm)
- 30 & 31 May 2022 (9:00am to 6:00pm)
Duration: 2 days (16hrs)
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Prerequisites
Who Should Attend
- Customer-facing Staff
- Customer Service Representatives
- Call Centre Officers
- Store Advisors
- Service Crew
Methods of Learning
We use a number of experiential methods of learning in this module:
- Mini-lectures
- Experiential learning with practical role-plays
- Exercises and case studies
- Real life examples and group discussions
- Games
Assessments
Trainees are required to undertake assessments which may take the form of:
- Role-plays
- Oral questions
- Written assessment
Certification
Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with 2 Statement of Attainments (SOAs) by SkillsFuture Singapore (SSG).
- Work in a Diverse Service Environment
- Contribute to Customer Service over Various Platforms
"I really enjoyed my SIH experience. Trainers were very good, especially Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"
Halima Binte Mohd Ibrahim
Purchasing Manager
Haniffa Pte Ltd