WSQ RETAIL SKILLS FRAMEWORK

Service Coaching

Course Fee After Funding For Singaporeans above 40 :
$145.80 (includes GST)

Course Fee After Funding For Singaporeans & PRs below 40 :
$243.00 (includes GST)

For corporate course fees & subsidies, please contact us at info@sih.edu.sg.

What you will learn

  • Recognise the role of a coach for service performance
  • Prepare coaching plan for individuals to address service performance issues / gaps
  • Demonstrate the use of coaching techniques to address service performance issues / gaps
  • Monitor progress of individual for improvements in service performance
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Course Dates

Dates: 25 & 26 September 2023

Time: 9:00am to 6:00pm

Duration: 2 days (16hrs)

Location: Online or In-Person

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Prerequisites

Able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Who Should Attend

  • Team leaders
  • Supervisors
  • Managers
  • Heads of departments
  • Directors

Methods of Learning

We use a number of experiential methods of learning in this module:

  • Mini-lectures
  • Experiential learning with practical role-plays
  • Exercises and case studies
  • Real life examples and group discussions
  • Games

Assessments

Trainees are required to undertake assessments which may take the form of:

  • Role-plays
  • Oral questions
  • Written assessment

Certification

Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with the following Statement of Attainments (SOAs) by SkillsFuture Singapore (SSG):

  • Service Coaching
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"I really enjoyed my SIH experience. Trainers were very good, especially  Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"

Halima Binte Mohd Ibrahim 
Purchasing Manager
Haniffa Pte Ltd

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