WSQ RETAIL SKILLS FRAMEWORK

Our Excellence Towards Service

Course Fee After Funding For Singaporeans above 40 :
$136.26 (includes GST)

Course Fee After Funding For Singaporeans & PRs below 40 :
$227.10 (includes GST)

For corporate course fees & subsidies, please contact us at info@sih.edu.sg.

What you will learn

  • Effectively utilise service operation resources within an organisation
  • Use effective teamwork to perform service operations in accordance with an organisation’s guidelines
  • Appropriately escalate service performance issues
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Course Dates

  • 18 & 19 May 2023

    Time: 9:00am to 6:00pm

    Duration: 2 day (16hrs)

    Location: Online or In-Person

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    Prerequisites

    Able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

    Who Should Attend

    • Customer-facing Staff
    • Customer Service Representatives
    • Call Centre Officers
    • Store Advisors
    • Service Crew

    Methods of Learning

    We use a number of experiential methods of learning in this module:

    • Mini-lectures
    • Group discussions
    • Role-plays
    • Games

    Assessments

    Trainees are required to undertake assessments which may take the form of:

    • Role-plays
    • Oral questions
    • Written assessment

    Certification

    Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with 2 Statement of Attainments (SOAs) by SkillsFuture Singapore (SSG).

    1. Demonstrate the Service Vision
    2. Implement Operations for Service Excellence
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    "I really enjoyed my SIH experience. Trainers were very good, especially  Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"

    Halima Binte Mohd Ibrahim 
    Purchasing Manager
    Haniffa Pte Ltd

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