Our Excellence Towards Service
Company Sponsored SME
$135*
*After funding for Singaporeans & PRs
Company Sponsored NON SME
$225*
*After funding for Singaporeans & PRs
What you will learn
- Effectively utilise service operation resources within an organisation
- Use effective teamwork to perform service operations in accordance with an organisation’s guidelines
- Appropriately escalate service performance issues
Course Dates
- 21 & 22 Nov 2022 (9:00am to 6:00pm)
Duration: 2 day (18hrs)
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Prerequisites
Who Should Attend
- Customer-facing Staff
- Customer Service Representatives
- Call Centre Officers
- Store Advisors
- Service Crew
Methods of Learning
We use a number of experiential methods of learning in this module:
- Mini-lectures
- Group discussions
- Role-plays
- Games
Assessments
Trainees are required to undertake assessments which may take the form of:
- Role-plays
- Oral questions
- Written assessment
Certification
Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with 2 Statement of Attainments (SOAs) by SkillsFuture Singapore (SSG).
- Demonstrate the Service Vision
- Implement Operations for Service Excellence
"I really enjoyed my SIH experience. Trainers were very good, especially Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"
Halima Binte Mohd Ibrahim
Purchasing Manager
Haniffa Pte Ltd