Manage a Diverse Service Environment
Company Sponsored SME
$144.45*
*After funding for Singaporeans & PRs
Company Sponsored NON SME
$240.75*
*After funding for Singaporeans & PRs
What you will learn
- Build team cohesion
- Promote inclusiveness
- Manage diversity challenges and opportunities that may have implications on service delivery
Course Dates
- 8 & 9 Dec 2022 (9:00am to 6:00pm)
Duration: 2 days (16hrs)
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Prerequisites
Who Should Attend
- Team leaders
- Supervisors
- Managers
- Heads of departments
- Directors
Methods of Learning
We use a number of experiential methods of learning in this module:
- Mini-lectures
- Experiential learning with practical role-plays
- Exercises and case studies
- Real life examples and group discussions
- Games
Assessments
Trainees are required to undertake assessments which may take the form of:
- Role-plays
- Oral questions
- Written assessment
Certification
Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with the following Statement of Attainments (SOAs) by SkillsFuture Singapore (SSG):
- People and relationship management level 3
"I really enjoyed my SIH experience. Trainers were very good, especially Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"
Halima Binte Mohd Ibrahim
Purchasing Manager
Haniffa Pte Ltd