Deliver Personalised Service
Course Fee After Funding For Singaporeans & PRs above 40 :
$136.26 (includes GST)
Course Fee After Funding For Singaporeans & PRs below 40 :
$227.10 (includes GST)
For corporate course fees & subsidies, please contact us at info@sih.edu.sg.
What you will learn
- Demonstrate the qualities and characteristics of service professionals
- Create positive customer experiences by offering customised and personalised service
- Escalate areas of improvement in order to enhance customer’s experience
- Practice correct grooming and display a professional image in order to build confidence and project a positive image of their establishment
- Portray a positive and customer-orientated mind-set to impress and ‘wow’ their customers in day-to-day interactions
Course Dates
20 & 21 April 2023 (9am - 6pm)
Duration: 2 days (16 hrs)
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Prerequisites
Who Should Attend
- Customer-facing Staff
- Customer Service Representatives
- Call Centre Officers
- Store Advisors
- Service Crew
Methods of Learning
We use a number of experiential methods of learning in this module:
- Mini-lectures
- Experiential learning with practical role-plays
- Exercises and case studies
- Real life examples and group discussions
- Games
Assessments
Trainees are required to undertake assessments which may take the form of:
- Role-plays
- Oral questions
- Written assessment
Certification
Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with 2 Statement of Attainments (SOAs) by SkillsFuture Singapore (SSG).
- Provide Go-the Extra-Mile Service
- Project a Positive and Professional Image
"I really enjoyed my SIH experience. Trainers were very good, especially Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"
Halima Binte Mohd Ibrahim
Purchasing Manager
Haniffa Pte Ltd