HOTEL & ACCOMMODATION SERVICES FRAMEWORK

Introduction to Customer Relationship Management

Full Course Fee
$280

Company Sponsored SME

$84.00*

*After funding for Singaporeans & PRs

Company Sponsored NON SME

$140.00*

*After funding for Singaporeans & PRs

What you will learn

  • Manage feedback and data
  • Develop customer relationship programmes and initiatives
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Course Dates:

  • 7 July 2022 (9:00am to 6:30pm)

Duration: 1 day (8.5hrs)

Location: Online or In-Person

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Prerequisites

Able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Who Should Attend

New entrants to the Hotel and Accommodation services sector Current industry professionals seeking to advance their skills Individuals seeking career transition opportunities

Methods of Learning

We use a number of experiential methods of learning in this module:

  • Mini-lectures
  • Demonstration
  • Experiential learning and practical role-plays
  • Real life examples and group discussions

Assessments

Trainees are required to undertake assessments which may take the form of:

  • Practical case study
  • Role-plays
  • Oral questions

Certification

Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture  Singapore (SSG).

  1. Apply Upselling & Suggestive Selling Techniques
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"I really enjoyed my SIH experience. Trainers were very good, especially  Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"

Halima Binte Mohd Ibrahim 
Purchasing Manager
Haniffa Pte Ltd

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