Engage in Service Innovation Initiatives

Course Fee After Funding For Singaporeans & PRs above 40:
$84.79 (includes GST)

Course Fee After Funding For Singaporeans & PRs below 40 :
$141.31 (includes GST)

For corporate course fees & subsidies, please contact us at

What you will learn

  • Recognize the importance of service innovation culture in the organization
  • Generate and evaluate potential service innovation ideas
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Course Dates

  • 21 Mar 2023 (9:00am to 6:30pm)

Duration: 1 day (8.5hrs)

Location: Online or In-Person

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Able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Who Should Attend

  • Customer facing staff
  • Customer Service Representatives
  • Call Centre Officers
  • Store Advisors
  • Service Crew
  • Supervisors
  • Managers

Methods of Learning

We use a number of experiential methods of learning in this module:

  • Mini-lectures
  • Experiential learning with practical role-plays
  • Exercises and case studies
  • Real life examples and group discussions
  • Games


Trainees are required to undertake assessments which may take the form of:

  • Practical Performance
  • Role-plays
  • Oral questions
  • Written assessment


Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with the following Statement of Attainments (SOAs) by SkillsFuture Singapore (SSG):

  • Service Innovation Level 1

"I really enjoyed my SIH experience. Trainers were very good, especially  Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"

Halima Binte Mohd Ibrahim 
Purchasing Manager
Haniffa Pte Ltd

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