Apply Upselling & Suggestive Selling Techniques

Course Fee After Funding For Singaporeans above 40:
$78.48 (includes GST)

Course Fee After Funding For Singaporeans & PRs below 40 :
$130.80 (includes GST)

For corporate course fees & subsidies, please contact us at

What you will learn

  • Gain the ability to upsell and provide suggestive selling to guests and manage their concerns or objections
  • Learn techniques and identify opportunities of upselling and suggestive selling
  •  Overcome guests' concerns and objections
  • Strategies for success in upselling and suggestive selling
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Course Dates

  • 7 June 2024 (9am - 6pm)

Duration: 1 day (8 hrs)

Location: Online or In-Person

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Able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Who Should Attend

  • New entrants to the Hotel and Accommodation services sector
  • Current industry professionals seeking to advance their skills
  • Individuals seeking career transition opportunities

Methods of Learning

We use a number of experiential methods of learning in this module:

  • Mini-lectures
  • Demonstration
  • Experiential learning and practical role-plays
  • Real life examples and group discussions


Trainees are required to undertake assessments which may take the form of:

  • Practical case study
  • Role-plays
  • Oral questions


Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture  Singapore (SSG).

  1. Apply Upselling & Suggestive Selling Techniques

"I really enjoyed my SIH experience. Trainers were very good, especially  Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"

Halima Binte Mohd Ibrahim 
Purchasing Manager
Haniffa Pte Ltd

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