WSQ HOTEL & ACCOMMODATION SERVICES FRAMEWORK

Apply Upselling & Suggestive Selling Techniques

Course Fee After Funding For Singaporeans above 40:
$77.76 (includes GST)

Course Fee After Funding For Singaporeans & PRs below 40 :
$129.60 (includes GST)

For corporate course fees & subsidies, please contact us at info@sih.edu.sg.

What you will learn

  • Gain the ability to upsell and provide suggestive selling to guests and manage their concerns or objections
  • Learn techniques and identify opportunities of upselling and suggestive selling
  •  Overcome guests' concerns and objections
  • Strategies for success in upselling and suggestive selling
Register Your Interest

Course Dates

  • 26 October 2023 (9am - 6pm)

Duration: 1 day (8 hrs)

Location: Online or In-Person

Share This Course

Prerequisites

Able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Who Should Attend

  • New entrants to the Hotel and Accommodation services sector
  • Current industry professionals seeking to advance their skills
  • Individuals seeking career transition opportunities

Methods of Learning

We use a number of experiential methods of learning in this module:

  • Mini-lectures
  • Demonstration
  • Experiential learning and practical role-plays
  • Real life examples and group discussions

Assessments

Trainees are required to undertake assessments which may take the form of:

  • Practical case study
  • Role-plays
  • Oral questions

Certification

Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture  Singapore (SSG).

  1. Apply Upselling & Suggestive Selling Techniques
Image

"I really enjoyed my SIH experience. Trainers were very good, especially  Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"

Halima Binte Mohd Ibrahim 
Purchasing Manager
Haniffa Pte Ltd

Enquire Now

Please complete the following form with the information below and one of our representatives will get back to you as soon as possible.
NEW Programme Enquiry
SIH values your privacy and we are committed to safeguarding your personal data in compliance with the Personal Data Protection Act 2012. By providing your personal details, you have authorised SIH to share with you our marketing, advertising and promotional materials. You can view our Privacy Policy here.