Apply Upselling & Suggestive Selling Techniques
Course Fee After Funding For Singaporeans above 40:
$77.76 (includes GST)
Course Fee After Funding For Singaporeans & PRs below 40 :
$129.60 (includes GST)
For corporate course fees & subsidies, please contact us at info@sih.edu.sg.
What you will learn
- Gain the ability to upsell and provide suggestive selling to guests and manage their concerns or objections
- Learn techniques and identify opportunities of upselling and suggestive selling
- Overcome guests' concerns and objections
- Strategies for success in upselling and suggestive selling
Course Dates
- 26 October 2023 (9am - 6pm)
Duration: 1 day (8 hrs)
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Prerequisites
Who Should Attend
- New entrants to the Hotel and Accommodation services sector
- Current industry professionals seeking to advance their skills
- Individuals seeking career transition opportunities
Methods of Learning
We use a number of experiential methods of learning in this module:
- Mini-lectures
- Demonstration
- Experiential learning and practical role-plays
- Real life examples and group discussions
Assessments
Trainees are required to undertake assessments which may take the form of:
- Practical case study
- Role-plays
- Oral questions
Certification
Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture Singapore (SSG).
- Apply Upselling & Suggestive Selling Techniques
"I really enjoyed my SIH experience. Trainers were very good, especially Mr George. Content was taught in detail and was easy to absorb. My SIH experience has helped me a lot in my profession and I will definitely bring what I've learnt back to my workplace!"
Halima Binte Mohd Ibrahim
Purchasing Manager
Haniffa Pte Ltd