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WSQ Deliver Personalised Service Day 1

August 15 @ 09:00 - 18:00

What You Will Learn

  • Demonstrate the qualities and characteristics of service professionals
  • Create positive customer experiences by offering customised and personalised service
  • Escalate areas of improvement in order to enhance customer’s experience
  • Practice correct grooming and display a professional image in order to build confidence and project a positive image of their establishment
  • Portray a positive and customer-orientated mind-set to impress and ‘wow’ their customers in day-to-day interactions