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WSQ Apply Upselling and Suggestive Selling Techniques
February 10 @ 09:00 - 18:00
- Capable of identifying guest needs and delivering a positive experience to guests
- Aware of the importance of cleanliness, maintenance and laundry work as well as organizational tasks, including logistics for all back-of-the-house activities
- Effectively use a property management system to make reservations, perform check-ins and check-outs, manage bills and collect revenue
- Master the principles of hygiene and occupational safety
