Contact Us

Retail Skills Framework

Working Together for Professional Service

Full Course Fee
Company Sponsored SME
*After funding for Singaporeans & PRs)
Company Sponsored Non-SME
*After funding for Singaporeans & PRs)

What you will learn

  • Recognise the importance of inclusiveness
  • Demonstrate the use of emotional intelligence and resilience to handle diversity in a service environment
  • Monitor their own actions in handling diversity
  • Leverage on available organisational resources when engaging with customers over various platforms
  • Portray professional etiquette and escalate feedback received over various platforms.


Able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Who should attend

  • Customer-facing Staff
  • Customer Service Representatives
  • Call Centre Officers
  • Store Advisors
  • Service Crew

Methods of Learning

We use a number of experiential methods of learning in this module:

  • Mini-lectures
  • Experiential learning with practical role-plays
  • Exercises and case studies
  • Real life examples and group discussions
  • Games


Trainees are required to undertake assessments which may take the form of:

  • Role-plays
  • Oral questions
  • Written assessment

What you will take away with

Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with 2 Statement of Attainments (SOAs) by SkillsFuture Singapore (SSG).

  1. Work in a Diverse Service Environment
  2. Contribute to Customer Service over Various Platforms
Course Dates
  • 14 & 15 Mar 2022 (9:00am to 6:00pm)
  • 30 & 31 May 2022 (9:00am to 6:00pm)
    2 days (16hrs)
    Online or In-Person
Contact Us

Enquire Now

Please complete the following form with the information below and one of our representatives will get back to you as soon as possible.
SIH values your privacy and we are committed to safeguarding your personal data in compliance with the Personal Data Protection Act 2012. By providing your personal details, you have authorised SIH to share with you our marketing, advertising and promotional materials.

Retail Skills Framework Modules

Contact Us
chevron-downcross-circle linkedin facebook pinterest youtube rss twitter instagram facebook-blank rss-blank linkedin-blank pinterest youtube twitter instagram