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Retail Skills Framework

Service Innovation Culture

Full Course Fee
Company Sponsored SME
*After funding for Singaporeans & PRs)
Company Sponsored Non-SME
*After funding for Singaporeans & PRs)

What you will learn

  • Promote a service innovation culture within the organisation.
  • Lead teams in generating service innovation ideas that are in line with organisational standards
  • Facilitate implementation of service innovation ideas at the workplace
  • Evaluate success of implemented service innovation ideas


Trainees should be able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Who should attend

  • Managers
  • Heads of departments
  • Directors

Methods of Learning

We use a number of experiential methods of learning in this module:

  • Mini-lectures
  • Experiential learning with practical role-plays
  • Exercises and case studies
  • Real life examples and group discussions
  • Games


Trainees are required to undertake assessments which may take the form of:

  • Role-plays
  • Oral questions
  • Written assessment
  • Projects
  • Presentations

What you will take away with

Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with the following Statement of Attainments (SOAs) by SkillsFuture Singapore (SSG):

  • Foster Service Innovation
Course Dates
  • 23 & 24 May 2022 (9:00am to 6:00pm)
    2 days (16hrs)
    Online or In-Person
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Retail Skills Framework Modules

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