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Retail Skills Framework

Effective Communication at the Workplace (Level 2)

Full Course Fee
$299.60
Company Sponsored SME
$58.85
*After funding for Singaporeans & PRs)
Company Sponsored Non-SME
$135.89
*After funding for Singaporeans & PRs)

What you will learn

  • Variation of communication styles and approaches in formal and informal settings
  • Effective communication modes, styles and tools at the workplace
  • Responding to information received or obtained

Prerequisites

Able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Who should attend

  • Team leaders
  • Supervisors
  • Managers
  • Heads of departments
  • Directors

Methods of Learning

We use a number of experiential methods of learning in this module:

  • Mini-lectures
  • Experiential learning with practical role-plays
  • Exercises and case studies
  • Real life examples and group discussions
  • Games

Assessments

Trainees are required to undertake assessments which may take the form of:

  • Role-plays
  • Oral questions
  • Written assessment

What you will take away with

Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with the following Statement of Attainments (SOAs) by SkillsFuture Singapore (SSG):

  • Workplace Communication Level 2
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Course Dates
  • 10 Jan 2022 (9:00am to 7:00pm)
  • 27 May 2022 (9:00am to 7:00pm)
Duration
    1 day (9hrs)
Location
    Online or In-Person
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Retail Skills Framework Modules

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