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Hotel & Accommodation Services Framework

Apply Upselling & Suggestive Selling Techniques

Full Course Fee
Company Sponsored SME
*After funding for Singaporeans & PRs)
Company Sponsored Non-SME
*After funding for Singaporeans & PRs)

What you will learn

  • Similarities and differences between upselling and suggestive selling
  • Techniques and benefits of upselling and suggestive selling
  • Key features and benefits of product offerings and services
  • Opportunities to perform upselling and suggestive selling
  • Recommend, explain and highlight product features and benefits
  • Overcome guests’ concerns and objectives


Able to speak, listen and read English at a proficiency level not lower than the Employability Skills Workforce Skills Qualification (ES WSQ) Workplace Literacy (WPL) Level 3.

Who should attend

  • New entrants to the Hotel and Accommodation services sector
  • Current industry professionals seeking to advance their skills
  • Individuals seeking career transition opportunities

Methods of Learning

We use a number of experiential methods of learning in this module:

  • Mini-lectures
  • Demonstration
  • Experiential learning and practical role-plays
  • Real life examples and group discussions


Trainees are required to undertake assessments which may take the form of:

  • Practical case study
  • Role-plays
  • Oral questions

What you will take away with

Trainees who have successfully demonstrated competence in all the knowledge and skills requirements in this programme will be awarded with a Statement of Attainment (SOA) by SkillsFuture  Singapore (SSG).

  1. Apply Upselling & Suggestive Selling Techniques
Course Dates
  • 18 Jan 2022 (9:00am to 6:30pm)
  • 30 May 2022 (9:00am to 6:30pm)
    1 day (8.5hrs)
    Online or In-Person
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Hotel & Accommodation Services Framework Modules

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