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Verbal and Non-Verbal Communication

In Partnership wth Ecole Hoteliere Lausanne (EHL)

Verbal communication is the use of language to exchange information, while non-verbal communication is communication through non-verbal and visual cues. A warm smile, a firm handshake and direct eye contact are all nonverbal cues that can help convey confidence and put customers at ease. This course identifies different styles of verbal and non-verbal communication styles to help students become better communicators in the hospitality workplace.

Learning Objectives:

  • Elaborate on the different principles of verbal and non-verbal communication.
  • Identify verbal and non-verbal communication cues when interacting with customers and colleagues.
  • Describe the concept of active listening.
  • Analyse the communication styles of various cultures.
  • Examine different sources of stress and anxiety when communicating with others.


This module is part of the Vocational Education & Training (VET) by Ecole Hoteliere Lausanne (EHL) programme certification as well as the WSQ certification.

Course Dates
  • 24 & 31 May 2022 (Tues)
    2 days (16hrs), 9am to 5pm
    Singapore Institute of Hospitality
$530 (Excl. GST)

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