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WSQ Working Together for Professional Service Day 2

February 20 @ 09:00 - 18:00

What You Will Learn

  • Recognise the importance of inclusiveness
  • Demonstrate the use of emotional intelligence and resilience to handle diversity in a service environment
  • Monitor their own actions in handling diversity
  • Leverage on available organisational resources when engaging with customers over various platforms
  • Portray professional etiquette and escalate feedback received over various platforms.