In this course, trainees will learn about and experience different types of coffees and teas and how they are prepared and consumed around the world.
What you will achieve Effectively utilise service operation resources within an organisation Use effective teamwork to perform service operations in accordance with an organisation’s guidelines Appropriately escalate service performance issues
What you will achieve Effectively utilise service operation resources within an organisation Use effective teamwork to perform service operations in accordance with an organisation’s guidelines Appropriately escalate service performance issues
This module aims to equip food handlers with the knowledge and application skills on food safety and hygiene while handling, cooking, storing, and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per Singapore Food Agency (SFA)’s requirements.
This module aims to equip food handlers with the knowledge and application skills on food safety and hygiene while handling, cooking, storing, and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per Singapore Food Agency (SFA)’s requirements.
The Housekeeping Supervisor should be well versed with all housekeeping procedures and processes, and should work well under pressure to ensure teamwork and productivity. Memorable experiences for our guests is the essence of being a service champion. As a Housekeeping Supervisor, your attention to detail will show the Housekeeping team that you are committed to […]
This module aims to equip food handlers with the knowledge and application skills on food safety and hygiene while handling, cooking, storing, and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per Singapore Food Agency (SFA)’s requirements.
What you will learn Identifying potential needs of visitors to Singapore Identifying sources of tourism information Obtaining and organizing tourism information Keeping tourism information up to date Communicating tourism information to visitors as according to their needs Providing recommendations to visitors Directing visitors to more detailed information
What you will learn Maintain Safe Work Environment Use Equipment Safely Follow Safety and Security Procedures Protect Privacy of Guests Respond to Emergencies
This module aims to equip food handlers with the knowledge and application skills on food safety and hygiene while handling, cooking, storing, and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per Singapore Food Agency (SFA)’s requirements.
What you will learn Maintain Safe Work Environment Use Equipment Safely Follow Safety and Security Procedures Protect Privacy of Guests Respond to Emergencies
This course aims to help new managers develop new skillsets that includes understanding the nature of work relationships, what “work” is and how they see themselves and the organization. They will also learn how to manage staff performance as well as coaching of staff under their control.
Refresh your knowledge to uphold the standards of food safety and hygiene in food establishments in Singapore. This training aims to uphold and ensure continual awareness of good hygiene practices by food handlers.
Acquire important life-saving skills to render help during an emergency! This Basic First Aid + AED course equips you with knowledge and techniques to perform First Aid during emergency situations. You will also learn to perform Cardio-Pulmonary Resuscitation (CPR) and use Automated External Defibrillator (AED) safety and effectively.
This course aims to help new managers develop new skillsets that includes understanding the nature of work relationships, what “work” is and how they see themselves and the organization. They will also learn how to manage staff performance as well as coaching of staff under their control.
What you will learn Promote a service innovation culture within the organisation. Lead teams in generating service innovation ideas that are in line with organisational standards Facilitate implementation of service innovation ideas at the workplace Evaluate success of implemented service innovation ideas
Verbal communication is the use of language to exchange information, while non-verbal communication is communication through non-verbal and visual cues. A warm smile, a firm handshake and direct eye contact are all nonverbal cues that can help convey confidence and put customers at ease. This course identifies different styles of verbal and non-verbal communication styles […]
What you will learn Promote a service innovation culture within the organisation. Lead teams in generating service innovation ideas that are in line with organisational standards Facilitate implementation of service innovation ideas at the workplace Evaluate success of implemented service innovation ideas
This module aims to equip food handlers with the knowledge and application skills on food safety and hygiene while handling, cooking, storing, and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per Singapore Food Agency (SFA)’s requirements.
What you will learn Variation of communication styles and approaches in formal and informal settings Effective communication modes, styles and tools at the workplace Responding to information received or obtained
What you will learn Similarities and differences between upselling and suggestive selling Techniques and benefits of upselling and suggestive selling Key features and benefits of product offerings and services Opportunities to perform upselling and suggestive selling Recommend, explain and highlight product features and benefits Overcome guests’ concerns and objectives
What you will learn Recognise the importance of inclusiveness Demonstrate the use of emotional intelligence and resilience to handle diversity in a service environment Monitor their own actions in handling diversity Leverage on available organisational resources when engaging with customers over various platforms Portray professional etiquette and escalate feedback received over various platforms.
Verbal communication is the use of language to exchange information, while non-verbal communication is communication through non-verbal and visual cues. A warm smile, a firm handshake and direct eye contact are all nonverbal cues that can help convey confidence and put customers at ease. This course identifies different styles of verbal and non-verbal communication styles […]
This module aims to equip food handlers with the knowledge and application skills on food safety and hygiene while handling, cooking, storing, and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per Singapore Food Agency (SFA)’s requirements.
What you will learn Recognise the importance of inclusiveness Demonstrate the use of emotional intelligence and resilience to handle diversity in a service environment Monitor their own actions in handling diversity Leverage on available organisational resources when engaging with customers over various platforms Portray professional etiquette and escalate feedback received over various platforms.
