What You Will Learn Recognise the role of a coach for service performance Prepare coaching plan for individuals to address service performance issues / gaps Demonstrate the use of coaching techniques to address service performance issues / gaps Monitor progress of individual for improvements in service performance
What You Will Learn Recognise the role of a coach for service performance Prepare coaching plan for individuals to address service performance issues / gaps Demonstrate the use of coaching techniques to address service performance issues / gaps Monitor progress of individual for improvements in service performance
The Housekeeping Supervisor should be well versed with all housekeeping procedures and processes, and should work well under pressure to ensure teamwork and productivity. Memorable experiences for our guests is the essence of being a service champion. As a Housekeeping Supervisor, your attention to detail will show the Housekeeping team that you are committed to providing excellent guest experiences.
This course aims to equip food handlers with knowledge and skills on food safety and hygiene procedures and policies; so as to conduct checks on personal hygiene practices, usage of safe ingredients, safe handling of food, food storage, equipment and cleanliness of designated work areas.
This module aims to equip food handlers with the knowledge and application skills on food safety and hygiene while handling, cooking, storing, and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per Singapore Food Agency (SFA)’s requirements.
What You Will Learn Recognise the importance of inclusiveness Demonstrate the use of emotional intelligence and resilience to handle diversity in a service environment Monitor their own actions in handling diversity Leverage on available organisational resources when engaging with customers over various platforms Portray professional etiquette and escalate feedback received over various platforms.
What You Will Learn Recognise the importance of inclusiveness Demonstrate the use of emotional intelligence and resilience to handle diversity in a service environment Monitor their own actions in handling diversity Leverage on available organisational resources when engaging with customers over various platforms Portray professional etiquette and escalate feedback received over various platforms.
This module aims to equip food handlers with the knowledge and application skills on food safety and hygiene while handling, cooking, storing, and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per Singapore Food Agency (SFA)’s requirements.
Verbal communication is the use of language to exchange information, while non-verbal communication is communication through non-verbal and visual cues. A warm smile, a firm handshake and direct eye contact are all nonverbal cues that can help convey confidence and put customers at ease. This course identifies different styles of verbal and non-verbal communication styles to help students become better ...
What You Will Learn Capable of identifying guest needs and delivering a positive experience to guests Aware of the importance of cleanliness, maintenance and laundry work as well as organizational tasks, including logistics for all back-of-the-house activities Effectively use a property management system to make reservations, perform check-ins and check-outs, manage bills and collect revenue Master the principles of hygiene ...
What You Will Learn Refresh your knowledge to uphold the standards of food safety and hygiene in food establishments in Singapore. This training aims to uphold and ensure continual awareness of good hygiene practices by food handlers. Upon completion, trainees will refresh their knowledge and understanding about the mandatory requirements by the Singapore Food Agency (SFA) to be certified food ...
What You Will Learn Demonstrate the qualities and characteristics of service professionals Create positive customer experiences by offering customised and personalised service Escalate areas of improvement in order to enhance customer’s experience Practice correct grooming and display a professional image in order to build confidence and project a positive image of their establishment Portray a positive and customer-orientated mind-set to impress ...
What You Will Learn Demonstrate the qualities and characteristics of service professionals Create positive customer experiences by offering customised and personalised service Escalate areas of improvement in order to enhance customer’s experience Practice correct grooming and display a professional image in order to build confidence and project a positive image of their establishment Portray a positive and customer-orientated mind-set to impress ...
This module aims to equip food handlers with the knowledge and application skills on food safety and hygiene while handling, cooking, storing, and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per Singapore Food Agency (SFA)’s requirements.
Coffee and tea are growing in importance across the world and restaurants, bars and hotels are extending their beverage menus to meet the demand. In this course, trainees will learn about and experience different types of coffees and teas and how they are prepared and consumed around the world. Looking back through the history of the beverages, the trainee will ...
Verbal communication is the use of language to exchange information, while non-verbal communication is communication through non-verbal and visual cues. A warm smile, a firm handshake and direct eye contact are all nonverbal cues that can help convey confidence and put customers at ease. This course identifies different styles of verbal and non-verbal communication styles to help students become better ...
What You Will Learn Signs, stages and causes of workplace conflicts How to identify and resolve conflict resolution Team member roles and accountabilities for resolving conflicts within the team
Coffee and tea are growing in importance across the world and restaurants, bars and hotels are extending their beverage menus to meet the demand. In this course, trainees will learn about and experience different types of coffees and teas and how they are prepared and consumed around the world. Looking back through the history of the beverages, the trainee will ...
What You Will Learn Identifying potential needs of visitors to Singapore Identifying sources of tourism information Obtaining and organizing tourism information Keeping tourism information up to date Communicating tourism information to visitors as according to their needs Providing recommendations to visitors Directing visitors to more detailed information
This module aims to equip food handlers with the knowledge and application skills on food safety and hygiene while handling, cooking, storing, and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per Singapore Food Agency (SFA)’s requirements.
What You Will Learn Recognise triggers which may lead to service challenges Use service recovery procedures to respond to these challenges Escalate unresolved service challenges.
What You Will Learn Recognise triggers which may lead to service challenges Use service recovery procedures to respond to these challenges Escalate unresolved service challenges.
This module aims to equip food handlers with the knowledge and application skills on food safety and hygiene while handling, cooking, storing, and serving food and be certified food handlers, competent to work in the F&B industry in Singapore as per Singapore Food Agency (SFA)’s requirements.
What you will learn Build team cohesion Promote inclusiveness Manage diversity challenges and opportunities that may have implications on service delivery
What You Will Learn Refresh your knowledge to uphold the standards of food safety and hygiene in food establishments in Singapore. This training aims to uphold and ensure continual awareness of good hygiene practices by food handlers. Upon completion, trainees will refresh their knowledge and understanding about the mandatory requirements by the Singapore Food Agency (SFA) to be certified food ...
What you will learn Build team cohesion Promote inclusiveness Manage diversity challenges and opportunities that may have implications on service delivery
This course aims to help new managers develop new skillsets that includes understanding the nature of work relationships, what “work” is and how they see themselves and the organization. They will also learn how to manage staff performance as well as coaching of staff under their control.
This course aims to help new managers develop new skillsets that includes understanding the nature of work relationships, what “work” is and how they see themselves and the organization. They will also learn how to manage staff performance as well as coaching of staff under their control.
This course aims to equip food handlers with knowledge and skills on food safety and hygiene procedures and policies; so as to conduct checks on personal hygiene practices, usage of safe ingredients, safe handling of food, food storage, equipment and cleanliness of designated work areas.
