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Frequently Asked Questions

What are the opening hours of Singapore Institute of Hospitality?

We are open from 9.00am – 6.00pm, Monday to Friday.

What are the available payment methods?

You can pay by PayNow, bank transfer or Cheque. For SkillsFuture-funded courses, you may use your SkillsFuture Credit to claim for your course fees.

Please contact the SIH Team if you require assistance.

What does the course fees include?

The course fees includes all course materials and GST.

What is Singapore Institute of Hospitality’s Programme Refund Policy?

If written notice of withdrawal is received by the SIH admin team more than 14 days before training programme commencement, 100% of the training programme fees in the form of a Credit Note will be refunded to the participants.

If written notice of withdrawal is received by the SIH admin team 14 days or less before training programme commencement, 50% of the training programme fees in the form of a Credit Note will be refunded to the participants.

If written notice of withdrawal is received by the SIH admin team on 1 week of less actual training programme commencement or after commencement, 0% training programme fees will be refunded to the participants.

How can I provide my feedback?

Participants with feedback may email or mail in to SIH admin team.

  1. SIH admin team to acknowledge the receipt of feedback within 3 working days from the date received through a reply via email.
  2. The feedback to SIH Director immediately.
  3. SIH admin team will reply to the participant concerned via email/mail on the feedback within 7 working days.
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